Case Study
Digital Radio Infrastructure Upgrade at The Breakers Palm Beach
Client Overview
The Breakers Palm Beach is a historic luxury oceanfront resort in Palm Beach, Florida. With multiple departments operating across an expansive property, including security, housekeeping, engineering, food & beverage, valet, and guest services, reliable, property-wide communication is mission-critical for both daily operations and emergency response.
The Challenge
After many years of operation, The Breakers’ legacy analog radio system had reached end-of-life and was no longer supported by Motorola Solutions Inc., the original manufacturer. Key challenges included:
Obsolete Infrastructure:
Aging analog repeaters with no manufacturer support.
Limited Capacity:
Increasing demand for talkgroups across 22 operational departments.
Coverage Gaps:
Inconsistent signal penetration in basement and interior areas.
Inefficient Spectrum Usage:
Analog channels limiting communication efficiency.
Growing Digital Fleet:
A 12-year transition to digital-capable handheld radios had begun, but infrastructure remained analog.
The resort required a modern, scalable, and resilient communication platform capable of supporting both routine operations and emergency coordination.
The Solution
Signal Communications L.L.C. recommended and designed a three-site digital IP-linked trunking system built on Motorola Solutions Inc.’s Linked Capacity Plus (LCP) platform.
Core Components Included:
Key Features & Capabilities
1
Trunked Digital Communication
Impact: Improved efficiency, reduced channel congestion, and simplified user experience.
2
Enhanced Coverage & Clarity
Digital trunked transmissions significantly improved:
Result: Reliable communications across all operational zones
of the resort.
3
IP-Linked Multi-Site Connectivity
The three repeater sites are connected via IP networking, enabling:
4
WAVE LTE Interoperability
The system integrates with Motorola’s WAVE LTE network via a gateway at the main attic repeater site. Using the WAVE mobile app, staff can:
Benefit: Extends radio system access beyond the physical property, ideal for management, remote coordination, and emergency response scenarios.
Results & Business Impact
Operational Benefits
Strategic Advantages
User Experience Improvements
Implementation Expertise
Signal Communications brings over 30 years of experience deploying similar digital communication systems, including hundreds of installations within the hospitality sector. Best-in-class design, implementation, and support practices were applied to ensure minimal disruption and maximum long-term reliability.
Conclusion
By upgrading to a modern, IP-linked digital trunked radio system, The Breakers Palm Beach successfully transitioned from unsupported analog infrastructure to a robust, scalable, and interoperable communications platform.
The new system enhances day-to-day operational efficiency while strengthening emergency communication capabilities, ensuring that The Breakers maintains the level of service excellence and safety expected of a world-class luxury resort.
